Terms & Conditions

1. Services. Black Bear Truck Tire Service ("Black Bear", "we") provides mobile truck tire repair, replacement, tire supply, fleet tire maintenance, and related roadside assistance, including jump starts, in the Stockton, Lodi, Tracy, Sacramento, Modesto and Galt, California areas and surrounding communities.

2. Service area and availability. We aim to serve customers 24 hours a day, including holidays. Arrival times are estimates and may vary with distance, traffic, weather and demand. We do not guarantee a specific arrival time.

3. Quotes and pricing. We provide a price or estimate before work begins whenever possible. Final charges may change if the scope of work changes (for example, additional tires, difficult access, or after-hours or distance fees). Taxes and disposal fees may apply.

4. Payment. Payment is due upon completion of service unless a written fleet account agreement states otherwise. Accepted payment methods are confirmed when you call. Payment terms for fleet accounts are set in the written fleet account agreement.

5. Customer responsibilities. The customer must provide an accurate location and vehicle details (tire size, axle position), ensure the vehicle is in a reasonably safe place to be worked on, and be present or have an authorized representative present. We may refuse or stop service if conditions are unsafe.

6. Repair vs. replacement. Our technicians determine whether a tire can be safely repaired. Tires that do not meet safety standards will be recommended for replacement. If the customer declines a recommended replacement, Black Bear is not liable for resulting damage or failure.

7. Parts and warranty. New tires and parts carry the manufacturer's warranty where applicable. Warranty does not cover damage from misuse, overloading, road hazards or improper inflation after service.

8. Cancellations. If you cancel after our truck is already on its way, a cancellation fee may apply. Ask us about it when you call.

9. Limitation of liability. To the extent permitted by law, Black Bear's liability is limited to the amount paid for the service. We are not liable for indirect losses, including delivery delays, lost freight, or lost income.

10. Promotions. Offers such as the new-customer discount apply to first-time customers only, cannot be combined with other offers, and must be requested at booking. The discount amount, eligible services and validity are confirmed when you call.

11. Communications. By contacting us by phone, WhatsApp, text or email, you agree we may reply through the same channel about your service.

12. Governing law. These terms are governed by the laws of the State of California. Disputes will be resolved in San Joaquin County, California.

13. Changes and contact. We may update these terms at any time. Contact: blackbear.tts@gmail.com | (209) 400-8813.